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AUGUST 9TH - 12TH, 2018

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FREQUENTLY ASKED QUESTIONS



Yes, Richmond Jazz Festival is a rain or shine event.
Jefferson Hotel
101 W. Franklin Street
Richmond, VA 23220
(804) 649-4750
The Westin Richmond
6631 W Broad St
Richmond, VA 23230
(804) 282-8444
Richmond Marriott West
4240 Dominion Boulevard
Glen Allen, VA 23060
(804) 965-9500
Hilton Richmond Hotel & Spa/Short Pump
12042 W Broad St
Richmond, VA 23233
(804) 364-3600
Residence Inn Richmond Downtown
14 S 14th St
Richmond, VA 23219
(804) 225-5550
Courtyard Richmond Downtown
1320 E Cary St
Richmond, VA 23219
(804) 754-0007
Quirk Hotel
201 W Broad Street
Richmond, VA 23220
(804) 340-6040
Omni Richmond Hotel
100 S 12th St
Richmond, VA 23219
(804) 344-7000
Hilton Garden Inn
501 East Broad Street
Richmond, VA 23219
(804) 344-4300
Richmond International Airport
1 Richard E Byrd Terminal Drive
Richmond, VA 23250
(804) 226-3000
10 Miles to Richmond
Newport News/Williamsburg International Airport
900 Bland Blvd
Newport News, VA 23602
(757) 877-0221
66 Miles to Richmond
Norfolk International Airport
2200 Norview Ave
Norfolk, VA 23518
(757) 857-3351
92 Miles to Richmond
Ronald Reagan Washington National Airport
1 Aviation Cir
Washington, DC 20001
(703) 417-8000
107 Miles to Richmond
Washington Dulles International Airport
1 Saarinen Cir
Dulles, VA 20166
(703) 572-2700
112 Miles to Richmond
Maymont
1700 Hampton Street
Richmond, VA 23220

We invite food and merchandise vendors to apply to be part of the festival by submitting a vendor application here: Vendor Application
The festival is designed for a mature audience. Any minors attending the festival must be accompanied by an adult.
Yes. You are welcome to bring your own food and beverages to the festival. However, outside alcoholic beverages, including wine and spirits are strictly prohibited. Also, no glass containers are permitted. Coolers and picnic baskets will be subject to search upon entry.
As an outdoor event, seating will not be provided. Attendees are encouraged to bring their own chairs and/or blankets.
You may purchase tickets by clicking the “Buy Tickets” (Coming Soon) button at the top of every page. Also, tickets will be available on the days of the event at the gate.
Yes, one-day passes will be available for sale at the main gate located at Maymont’s Lower Hampton Street entrance. The festival provides complimentary shuttle bus service that drops off at this entrance on a continual basis throughout the festival. Please note that weekend passes are sold in advance of the event only.
Only festival attendees will be granted entry to Maymont on August 11th and August 12th. The Lower Hampton Street gate serves as the main entrance to the festival, and only ticket holders will be admitted.
Yes. Festival attendees have full access to the beautiful landscape and gardens of Maymont. Self-guided tours are encouraged!
While the festival is designed for a mature audience, children 2 years of age and younger will be admitted free of charge. Children 3 years of age and older will require a ticket for entry.

The festival welcomes patrons with mobility devices (wheelchair, crutches, walker and walking stick). Below are a few frequently asked questions, along with additional information, to assist you in getting to the festival and having an enjoyable experience.

What’s the best parking location for patrons with mobility devices?

  • The VCU West Cary Deck is the best parking location for patrons with mobility devices. The deck is easily navigable with an elevator, smooth street surfaces, and paved sidewalks. Handicapped-designated spaces are limited and are allocated on a first-come, first-served basis. The VCU West Cary Deck entrance is located off of Harrison Street at 1101 W. Cary St. Richmond, VA 23220.
  • Parking is also available at Dogwood Dell (Free), but this area is not recommended for patrons with mobility devices due to it being unpaved. The Dogwood Dell parking area entrance is located off of S. Boulevard at 6000 S. Blvd Richmond, VA 23220.

Now that I’ve parked, how do I get to the festival gate?

  • GRTC (Greater Richmond Transit Company) city bus shuttles and ADA shuttle vans will be transporting patrons to the festival. We suggest you use the ADA shuttle van that includes a lift for wheelchairs. Request an ADA shuttle van from the GRTC representative at the Festival Shuttle Pick-Up Stop at the front of the VCU West Cary Deck. The representative will be wearing a purple GRTC collared shirt.
  • The ADA shuttle van will drop off patrons at the Upper Hampton Street Entrance. The Upper Hampton Street Entrance allows easier entry due to less foot traffic and provides easy access to the check-in table and viewing location for our patrons with mobility devices.

How do I purchase tickets?

How do I enter the festival?

  • Patrons with mobility devices are encouraged to enter the festival at the Upper Hampton Street Entrance. The Upper Hampton Street Entrance allows easier entry due to less foot traffic and provides easy access to the check-in table and viewing location for our patrons with mobility devices.
  • If you have mobility limitations, you and one family member/medical assistant may check in at the Upper Hampton Street Entrance, with your 2 tickets, to receive a wristband. Check-in will be at the Patrons With Mobility Devices Table. This wristband allows access to a reserved viewing location. The reserved viewing location is provided for your convenience. If you’d like to sit elsewhere in Maymont, you are welcomed to do so.

Is there a reserved section for patrons with mobility devices?

  • The reserved viewing location will be at stage 1 also known as the Virginia is for Lovers Stage. ONLY patrons with mobility devices (wheel chair, crutches, walker, and walking stick) and one family member/medical assistant will be permitted into this area. Please bring your own chairs.
  • A volunteer will direct our patron with mobility device and one family member/medical assistant to the reserved viewing location.
  • The reserved viewing location allows quick festival entry and departure, is located near a wheelchair accessible portable toilet, and is monitored by security.

How do I leave the festival?

  • The ADA Shuttle Van will be transporting patrons from the festival back to the VCU West Cary Deck. At the Upper Hampton Street Entrance, simply request an ADA Shuttle Van from security (yellow shirt) or a GRTC representative (purple shirt).

Services for Patrons with Mobility Devices

  • The Richmond Jazz Festival is an outdoor festival. The grounds are handicapped-accessible, but there is a lot of distance between the stages. However, there are paved pathways to facilitate wheelchair passage.
  • Wheelchairs and medical scooters are permitted. Please keep in mind that the festival does not provide personal care or push services. Please bring an attendant if needed.
  • We try our best to provide golf cart assistance to festival patrons, but it is not guaranteed that all patrons will have access.
  • There is no repair or charging station at the festival. Please keep this in mind and come prepared.
  • All food counters are wheelchair height.

Inclement Weather Evacuation

  • All patrons with mobility devices are to follow standard RJF evacuation procedures by exiting Maymont and returning to their vehicles.
  • Evacuation notices will be announced from the stage. Please tune in to KISS 105.7 F.M. or WWBT NBC12 for re-entry times. Text “SEVERE” to 80412 for real time weather alerts.

Restrooms

  • There are wheelchair accessible portable toilets located in convenient locations around the festival grounds.

Service Animals

  • Service animals are welcome.

If you have any additional questions, please call (804)644-8515.

We look forward to having you!

Our GRTC shuttles are handicapped accessible. Our GRTC shuttles transport guests between Maymont and our designated parking areas:


Dogwood Dell – Free
6000 S. Blvd. Richmond, VA 23220



VCU West Cary Deck - $10
1101 W. Cary St. Richmond, VA 23220



No. Cooking (gas grills, charcoal grills, hibachi grills, fondue fountains, open flames, etc.) on the grounds is strictly prohibited.
No. Only registered service animals are permitted in Maymont.
Yes. When you leave Maymont during the event, you will be given a re-entry hand stamp. You are able to re-enter Maymont provided that you have the proper re-entry hand stamp.
No. Audio and video recording of performances is prohibited.
No. Photographs and recordings of any kind (i.e. camera, video recorder, etc.) are prohibited.
In the event of showers, small handled umbrellas will be permitted on festival grounds; however, large beach umbrellas may NOT be brought into the festival. We ask that you be considerate and mindful of the patrons behind you and their views of the stages. *Please note that the Richmond Jazz Festival staff reserves the right to ask attendees to lower or remove their umbrellas in the event they are obstructing the view of other patrons. This includes canopy chairs and any other device that may obstruct the view of other patrons. Tents, canopies and all other forms our outdoor shelter are prohibited on the grounds of Maymont during event hours unless provided by the Richmond Jazz Festival. Please contact reservations@johnsonmarketing.com for additional details.
Click Here to sign-up and be a part of one of the best music celebrations on the East Coast! The Richmond Jazz Festival is currently recruiting for several dedicated, enthusiastic individuals (who are willing to roll up their sleeves) to join us as volunteers. All volunteer positions are on a first-come, first-served basis.

Additional questions? Please email communications@johnsonmarketing.com
A portion of proceeds will benefit the Maymont Foundation and Blue Stone Education Foundation.
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